Public Service Ambassadors
A key focus of the Downtown Improvement District (DID) is ensuring that Downtown is a safe, welcoming place for everyone - those who work, live, and visit.
Public Service Ambassadors provide a wide range of services, programs, and support, including:
- Pedestrian Assistance
- Safe Walk Services
- Walking Patrol
- Lighting Inventory & Reporting
- Resource Connection
- Bicycle Information Kiosk Postings
- Business Outreach
- Special Event Support
Public Service Ambassador Hours
Monday - Thursday | 12:00pm - 9:00pm
Friday | 3:00pm - 12:00am
Saturday | 1:00pm - 12:00am
Sunday | 8:30am - 5:00pm
Notice something that could use a little attention? We’re here to help.
Use the service request form below to let us know what you’re seeing, and our Ambassador Team will do their best to respond within the scope of our services. While our team may not be able to address every request, we'll connect with the right people to get it taken care of. Your input helps us keep Downtown Norfolk clean, welcoming, and well cared for.
We’d love to hear from you. Let us know how we’re doing by completing the feedback form below.