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Public Service & Hospitality

Public Service and Hospitality

An important area of focus for the DID is working to ensure that Downtown is a safe and inviting environment for those who work here, those who live here and those who visit to dine, shop or be entertained. Uniformed and highly trained Public Service Ambassadors are charged specifically with the responsibility of achieving these objectives. Their list of services, programs and communications is varied.

Public Service Ambassadors

  • Concierge assistance
  • "Eyes and Ears" for local law enforcement
  • Foot patrols
  • F.R.E.D. - Free Ride Every Day
  • Monthly inventory of inoperable street lights
  • Office to End Homelessness Resource Guide
  • Referrals to human service programs
  • Security alert system
  • Security escorts
  • Security training programs for business
  • Special event support
  • Trespass enforcement
  • Urban Eye - an opportunity for you to help
  • Visitor Information kiosks

District Support Certification:

  • VDOT Work Zone certification for Street Closures

DNC Ambassadors are on patrol Monday-Thursday, 5am-9pm; Friday and Saturday , 5am-11:30pm; and Sunday 7:00am-3:00pm.